Media Monitoring

Crown Commercial Service (CCS) is working to develop a new commercial agreement for the provision of media monitoring services for the public sector.


We are considering the creation of a new commercial agreement for media monitoring and associated services. These services are typically used to monitor and analyse media coverage (press, online, broadcast, social media) to enable the effective evaluation of communications campaigns.

The structure of the new agreement will be determined following engagement with customers and suppliers.

Market engagement

A Prior Information Notice (PIN) has recently been published. We would like to conduct engagement with suppliers who operate in this market to gain a greater understanding of the marketplace.

Customer engagement

We want to consult with public sector organisations who are users of these services to help bring experience and knowledge to shape the new solution.

The aim of the consultations is to identify where we can learn from past experiences to improve upon current arrangements and maximise commercial benefits through a robust specification of requirements with the ability to keep up with new, innovative products and solutions.

We would value any feedback you have to help us deliver an outstanding solution.

If you would like to contribute to the solution and participate in customer engagement, please email

Please monitor the Important links and Timescales section to keep up to date on the project.

Important links

Prior Information Notice (PIN) Read PIN
Contract Notice in OJEU Read Contract notice
Download tender documents Not available yet


Activity Estimated dates
Pre-market engagement July to Sept 2019
Drafting procurement documents Oct to Dec 2019
Publication of OJEU Jan/Feb 2020
Framework award March 2020

*Please note these are indicative timescales and may be subject to change